Mobile Plans
The Mobile Plans
app lets you add your PC to your current mobile operator account, so you can
get online using mobile data with the same account you use today. This lets you
manage your mobile devices and your bill from one place whether you’re at home,
on the road, or travelling abroad. If your mobile operator doesn’t offer plans,
you can sign up with a new mobile operator to get connected.
Here's what you'll
need:
To add your device
to your current plan:
·
On the Connect
your device screen, enter your mobile phone
number, and then select Find my mobile
operator to find out if your mobile operator offers any plans.
o
If they do offer plans, select Continue to go to your mobile
operator’s website, sign in with your existing mobile account or create a new
one, and then follow the steps to add your device to your account.
o
If they don’t offer plans, select Choose from a list of mobile operators,
select a new mobile operator, and then select Continue to go to the mobile operator’s website to set up a new
account with them and choose a plan.
·
On the Select
a mobile operator to get online now screen, select a mobile operator,
select Continue to go to their site,
and then choose a plan. Follow the steps to buy a plan.
·
On the screen that has your mobile operator’s
name listed, select Continue, choose
a plan, and then follow the steps to buy it.
Note that if the
steps described above don't match what you see on your screen, make sure that you
have the latest updates to Windows 10 installed. To check for updates, select
the Start button, then select Settings > Update &
security > Windows Update > Check for updates.
Mobile Plans:
questions and answers
What is an eSIM?
An embedded SIM (eSIM) is a device in your PC that lets you connect to
a mobile data network, so you can get online in more places. If you have an
eSIM, you don’t need to get a physical SIM card from your mobile operator, and
you can switch between mobile operators and data plans when you need to.
For more info about using an eSIM, see Use an eSIM to get a mobile data connection on your Windows 10 PC.
What does the
Mobile Plans app do?
The Mobile Plans app
helps you add your PC to a new or existing mobile operator account. After you
do this, you can get online with mobile data on your PC. You can pay for
mobile data using the same mobile account and bill you have today.
If your current
mobile operator isn’t found or doesn’t offer plans in your current area, you can
sign up with a new mobile operator. When you do this, you’ll get a new mobile
account with that mobile operator.
What information is
shared when I go to a mobile operator’s website through the Mobile Plans app?
We share your mobile phone number (if you enter
it) and your device IDs (ICCID, IMEI, and eID when
applicable) with the mobile operator. This information is used to determine if the
mobile operator offers plans for your PC in your current area.
We don’t store your mobile phone number or
device IDs in any way, and we don’t share this info with anyone else. The
mobile operator isn’t allowed to store your phone number or device IDs, and
they’re not allowed to share this info with anyone else.
Your privacy is important to us, and we want you to know what personal
data is collected and how it’s used. For more info, see the Microsoft Privacy Statement.
What kind of plans do mobile operators
offer?
The plans that a
mobile operator offers through the Mobile Plans app can vary. A mobile operator
might offer a one-off prepaid plan, a monthly subscription plan or both.
Where are the data
plans valid?
It depends on the
data plan you have and your mobile operator. Some plans are valid only in the
country/region where you bought it. However, some plans offer international
roaming where you can use it in another country. Check the details for the plan
you buy to find out if it includes international roaming.
If your PC has an
eSIM and you travel to another country, you can open the Mobile Plans app when
you arrive there, and then see if any mobile operators offer plans in that
area. If they do, you can sign up with the mobile operator through the Mobile
Plans app, so you can get a mobile data connection and stay connected while
you’re there.
What's the connection speed for the mobile data
I buy?
The connection
speed varies by mobile operator, location, signal quality and network
congestion. You can typically expect 4G LTE connection speeds.
I'm having problems
connecting. What can I try to get connected?
Help & Support
If you have a
support question that's not listed above, there are a few different
ways you can get support or provide feedback.
To give feedback or
suggestions, open the Feedback Hub in Windows 10. To get help from
Microsoft and from other people in the community there, visit
http://answers.microsoft.com.
For support, choose
one of the following options, depending on the type of problem you’re having:
|
Country |
Country
Code |
Phone
Number |
|
Austria |
N/A |
0 8000 123 345 |
|
Belgium |
+32 |
(0)2 503 31 13 |
|
Bulgaria |
N/A |
(0) 2 96 57 100 |
|
Croatia |
N/A |
(0)1 7890 300 |
|
Cyprus |
+375 |
(0)22 67 4000 |
|
Czech Republic |
N/A |
261 197 665 |
|
Denmark |
+45 |
82 333 100 |
|
Estonia |
+372 |
686 8868 |
|
Finland |
+358 |
(0)9 8171 0400 |
|
France |
N/A |
(0)9 70 01 90 90 |
|
Germany |
+49 |
(0)180 6 67 22 55 |
|
Greece |
N/A |
801 500 3000 |
|
Hungary |
N/A |
1 267 46 36 |
|
Ireland |
N/A |
1850 940 940 |
|
Italy |
+39 |
02 38 59 14 44 |
|
Latvia |
+371 |
78 52 152 |
|
Lithuania |
+370 |
52 051 151 |
|
Luxembourg |
+352 |
8002 43 53 |
|
Malta |
N/A |
800 62 037 |
|
Netherlands |
+31 |
(0)20 500 1500 |
|
Poland |
+48 |
801 802 000 |
|
Portugal |
N/A |
808 22 32 42 |
|
Romania |
+40 |
0801 022 222 |
|
Slovakia |
+421 |
0850 111 300 |
|
Slovenia |
+386 |
(0)1 585 34 49 |
|
Spain |
N/A |
902 197 198 |
|
Sweden |
+46 |
(0)8 55 99 00 00 |
|
United Kingdom |
+44 |
(0)344 800 2400 |
|
United States |
+1 |
(800) 642 7676 |
|
Canada |
+1 |
877 568 2495 |