Mobile Plans

The Mobile Plans app lets you add your PC to your current mobile operator account, so you can get online using cellular data with the same account you use today. This lets you manage your mobile devices and your bill from one place whether youíre at home, on the road, or traveling abroad. If your mobile operator doesnít offer plans, you can sign up with a new mobile operator to get connected.

Here's what you'll need:

To add your device to your current plan:

  1. Make sure you have an Internet connection.
    If youíre not connected, select the Network icon at the far right of the taskbar, select a Wi-Fi network, and then follow the instructions to connect to it.
  2. Select the Network icon again, look for Get connected underneath the cellular network name, and then select Connect with a data plan.
    This opens the Mobile Plans app.
  3. In Mobile Plans, do one of the following, depending on which screen appears:

         On the Connect your device screen, enter your mobile phone number, and then select Find my mobile operator to find out if your mobile operator offers any plans.

o   If they do offer plans, select Continue to go to your mobile operatorís website, sign in with your existing mobile account or create a new one, and then follow the steps to add your device to your account.

o   If they donít offer plans, select Choose from a list of mobile operators, select a new mobile operator, and then select Continue to go to the mobile operatorís website to set up a new account with them and choose a plan.

         On the Select a mobile operator to get online now screen, select a mobile operator, select Continue to go to their site, and then choose a plan. Follow the steps to buy a plan.

         On the screen that has your mobile operatorís name listed, select Continue, choose a plan, and then follow the steps to buy it.

  1. To use the cellular data connection, select the Network icon at the far right of the task bar, select the cellular network in the list of available networks, and then follow any other instructions to get connected and online.

Note that if the steps described above don't match what you see on your screen, make sure you have the latest updates to Windows 10 installed. To check for updates, select the Start button, then select Settings > Update & security > Windows Update > Check for updates.

Mobile Plans: questions and answers

What is an eSIM?

An embedded SIM (eSIM) is a device in your PC that lets you connect to a cellular data network, so you can get online in more places. If you have an eSIM, you donít need to get a physical SIM card from your mobile operator, and you can switch between mobile operators and data plans when you need to.

For more info about using an eSIM, see
Use an eSIM to get a cellular data connection on your Windows 10 PC.

What does the Mobile Plans app do?

The Mobile Plans app helps you add your PC to a new or existing mobile operator account. After you do this, you can get online with cellular data on your PC. You can pay for cellular data using the same mobile account and bill you have today.

If your current mobile operator isnít found or doesnít offer plans in your current area, you can sign up with a new mobile operator. When you do this, youíll get a new mobile account with that mobile operator.

What information is shared when I go to a mobile operatorís website through the Mobile Plans app?

We share your mobile phone number (if you enter it) and your device IDs (ICCID, IMEI, and eID when applicable) with the mobile operator. This information is used to determine if the mobile operator offers plans for your PC in your current area.

We donít store your mobile phone number or device IDs in any way, and we donít share this info with anyone else. The mobile operator isnít allowed to store your phone number or device IDs, and theyíre not allowed to share this info with anyone else.

Your privacy is important to us, and we want you to know what personal data is collected and how itís used. For more info, see the Microsoft Privacy Statement.

 

What kind of plans do mobile operators offer?

The plans that a mobile operator offers through the Mobile Plans app can vary. A mobile operator might offer a one-time prepaid plan, a monthly subscription plan, or both.

Where are the data plans valid?

It depends on the data plan you have and your mobile operator. Some plans are valid only in the country/region where you bought it. However, some plans offer international roaming where you can use it in another country. Check the details for the plan you buy to find out if it includes international roaming.

If your PC has an eSIM and you travel to another country, you can open the Mobile Plans app when you arrive there, and then see if any mobile operators offer plans in that area. If they do, you can sign up with the mobile operator through the Mobile Plans app, so you can get a cellular data connection and stay connected while youíre there.

What's the connection speed for the cellular data I buy?

The connection speed varies by mobile operator, location, signal quality, and network congestion. You can typically expect 4G LTE connection speeds.

I'm having problems connecting. What can I try to get connected?

Help & Support

If you have a support question that's not listed above, there are a few different ways you can get support or provide feedback.

To give feedback or suggestions, open the Feedback Hub in Windows 10. To get help from Microsoft and from other people in the community there, visit http://answers.microsoft.com.

For support, choose one of the following options, depending on the type of problem youíre having:

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