Mobile Plans

The Mobile Plans app lets you add your PC to your current mobile operator account, so you can get online using mobile data with the same account you use today. This lets you manage your mobile devices and your bill from one place whether you’re at home, on the road, or travelling abroad. If your mobile operator doesn’t offer plans, you can sign up with a new mobile operator to get connected.

Here's what you'll need:

To add your device to your current plan:

  1. Make sure that you have an Internet connection.
    If you’re not connected, select the Network icon at the far right of the taskbar, select a Wi-Fi network, and then follow the instructions to connect to it.
  2. Select the Network icon again, look for Get connected underneath the mobile network name, and then select Connect with a data plan.
    This opens the Mobile Plans app.
  3. In Mobile Plans, do one of the following, depending on which screen appears:

·         On the Connect your device screen, enter your mobile phone number, and then select Find my mobile operator to find out if your mobile operator offers any plans.

o   If they do offer plans, select Continue to go to your mobile operator’s website, sign in with your existing mobile account or create a new one, and then follow the steps to add your device to your account.

o   If they don’t offer plans, select Choose from a list of mobile operators, select a new mobile operator, and then select Continue to go to the mobile operator’s website to set up a new account with them and choose a plan.

·         On the Select a mobile operator to get online now screen, select a mobile operator, select Continue to go to their site, and then choose a plan. Follow the steps to buy a plan.

·         On the screen that has your mobile operator’s name listed, select Continue, choose a plan, and then follow the steps to buy it.

  1. To use the mobile data connection, select the Network icon at the far right of the task bar, select the mobile network in the list of available networks, and then follow any other instructions to get connected and online.

Note that if the steps described above don't match what you see on your screen, make sure that you have the latest updates to Windows 10 installed. To check for updates, select the Start button, then select Settings > Update & security > Windows Update > Check for updates.

Mobile Plans: questions and answers

What is an eSIM?

An embedded SIM (eSIM) is a device in your PC that lets you connect to a mobile data network, so you can get online in more places. If you have an eSIM, you don’t need to get a physical SIM card from your mobile operator, and you can switch between mobile operators and data plans when you need to.

For more info about using an eSIM, see
Use an eSIM to get a mobile data connection on your Windows 10 PC.

What does the Mobile Plans app do?

The Mobile Plans app helps you add your PC to a new or existing mobile operator account. After you do this, you can get online with mobile data on your PC. You can pay for mobile data using the same mobile account and bill you have today.

If your current mobile operator isn’t found or doesn’t offer plans in your current area, you can sign up with a new mobile operator. When you do this, you’ll get a new mobile account with that mobile operator.

What information is shared when I go to a mobile operator’s website through the Mobile Plans app?

We share your mobile phone number (if you enter it) and your device IDs (ICCID, IMEI, and eID when applicable) with the mobile operator. This information is used to determine if the mobile operator offers plans for your PC in your current area.

We don’t store your mobile phone number or device IDs in any way, and we don’t share this info with anyone else. The mobile operator isn’t allowed to store your phone number or device IDs, and they’re not allowed to share this info with anyone else.

Your privacy is important to us, and we want you to know what personal data is collected and how it’s used. For more info, see the Microsoft Privacy Statement.


What kind of plans do mobile operators offer?

The plans that a mobile operator offers through the Mobile Plans app can vary. A mobile operator might offer a one-off prepaid plan, a monthly subscription plan or both.

Where are the data plans valid?

It depends on the data plan you have and your mobile operator. Some plans are valid only in the country/region where you bought it. However, some plans offer international roaming where you can use it in another country. Check the details for the plan you buy to find out if it includes international roaming.

If your PC has an eSIM and you travel to another country, you can open the Mobile Plans app when you arrive there, and then see if any mobile operators offer plans in that area. If they do, you can sign up with the mobile operator through the Mobile Plans app, so you can get a mobile data connection and stay connected while you’re there.

What's the connection speed for the mobile data I buy?

The connection speed varies by mobile operator, location, signal quality and network congestion. You can typically expect 4G LTE connection speeds.

I'm having problems connecting. What can I try to get connected?

Help & Support

If you have a support question that's not listed above, there are a few different ways you can get support or provide feedback.

To give feedback or suggestions, open the Feedback Hub in Windows 10. To get help from Microsoft and from other people in the community there, visit

For support, choose one of the following options, depending on the type of problem you’re having:


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